Support
Start with the right support path.
The canonical support address is support@prognostication.com. No public response-time promise is made while pre-launch support coverage is being verified.
Account access
Use the password-reset flow first. If it fails, include the account email and the exact error message—never the password or reset link.
Published record correction
Include the pick or market identifier, event date, and the field or result you believe is incorrect. Corrections are checked against the syndicated source and settlement record.
Billing or cancellation
For billing, cancellation, or refund help, write from the account email and include the charge date. Do not send a full card number.
Privacy request
Use the subject “Privacy request” and describe the access, correction, deletion, or copy request. Identity verification may be required.
Security concern
Report suspected account compromise or a security issue without including credentials, private keys, payment details, or exploit data that could put others at risk.
Email safety
Never email a password, one-time reset link, authentication cookie, private key, full payment-card number, or unnecessary identity document. Prognostication support will not ask for your password.