Effective August 6, 2026. Prognostication accepts recurring subscription payments through secure Stripe Checkout. This policy explains how subscriptions, renewals, cancellations, trials, and refunds are handled.
Recurring subscriptions
A paid plan will renew automatically at the interval and price shown at checkout until canceled. Before purchase, checkout must clearly disclose the plan, amount, billing interval, renewal terms, any taxes, and the cancellation method. A price or billing-frequency change requires advance notice when required by law.
Trials and promotions
If a free or discounted trial is offered, its length, conversion date, post-trial price, and cancellation deadline must be shown before enrollment. Unless the offer says otherwise, cancel before the stated deadline to avoid the first recurring charge.
How to cancel
Customers can use the simple online cancellation method available through the account or payment flow. If that method is unavailable, email support@prognostication.com with the subject “Cancel subscription” from the account email. Never include a password or full payment-card number.
When cancellation takes effect
A cancellation stops future renewals. Unless checkout, law, or a written support resolution states otherwise, paid access continues through the end of the current paid period and no new recurring charge should be made after a timely cancellation request.
Refunds
Subscription charges are generally non-refundable after a paid period begins, except where required by law or when we confirm a duplicate charge, unauthorized charge, or material billing error. A cancellation by itself does not create a prorated refund. Submit a refund request with the charge date and account email so it can be reviewed.
Service termination and plan changes
If we discontinue a paid plan before the end of a paid period, we will provide the remedy required by applicable law and the purchase terms. Upgrades, downgrades, credits, and promotional terms will be disclosed before confirmation.
Billing help
Send billing, cancellation, or refund questions to support@prognostication.com. Contacting support does not limit rights available through your payment provider or applicable law.